Refund Policy

Effective Date: 30-May-2025

This Refund Policy applies to all purchases made through our website: www.innovativesoftwaresystemsng.com, owned and operated by Innovative Software Systems NG (“we”, “our”, or “us”).

1. Subscription Services

All our software services are billed on a subscription basis (monthly, quarterly, or annually). You may cancel your subscription at any time; however, we do not offer pro-rated refunds for the unused portion of your billing cycle.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

• You report a technical issue that we are unable to resolve within 5 business days.
• You were charged erroneously or were double-billed for a service.
• You cancel your subscription within 7 days of the initial purchase and have not used the service extensively.

3. Non-Refundable Conditions

We will not provide a refund if:

• You simply change your mind after purchase.
• Your request is submitted after 7 days of your original purchase date (except for billing errors).
• You violate our Terms and Conditions.

4. Requesting a Refund

To request a refund, please contact our support team via email with the following details:

• Your full name and email address
• Transaction ID or payment reference
• Date of purchase
• Reason for requesting a refund

Send your request to: support@innovativesoftwaresystemsng.com

We aim to respond within 3-5 business days.

5. Payment Channels

Refunds (if approved) will be processed via the same method used for the original payment, whether it was Paystack, Flutterwave, or direct bank transfer.

6. Contact Us

If you have any questions about our refund policy, feel free to contact us:

• Email: support@innovativesoftwaresystemsng.com
• Phone: +234-808-053-0396